Privacy Policy – Jilievo Pakistan Data Protection & Your Rights

Jilievo (operating at jilievo-vip.com) is an online betting and gaming platform serving Pakistani players. When this policy refers to "Jilievo", "we", "our", or "us", it means the entity that operates the Jilievo platform and is responsible for processing your personal data.

We take our responsibility as a data controller seriously. This Privacy Policy applies to all users of the Jilievo website, mobile-optimised platform, and any related Jilievo applications accessible to players registered in Pakistan.

This policy should be read alongside the Jilievo Terms and Conditions and Responsible Gaming policy, both of which are part of your overall agreement with us.

Jilievo collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors.

Information You Provide

• Registration data: your full legal name, date of birth, mobile number, and email address
• Identity documents: CNIC, passport, or driving licence details when you complete identity verification
• Payment information: your Easypaisa or JazzCash account number, bank account details for IBFT, or card details (stored by our payment processor, not by Jilievo directly)
• Communications: records of support chats, emails, and other messages you send to Jilievo
• Responsible gaming inputs: deposit limits, self-exclusion requests, and related preferences you set

Data Generated by Platform Use

• Betting and gaming history — every wager you place, the market, stake amount, and outcome
• Deposit and withdrawal transaction records
• Login timestamps, device type, browser type, and approximate IP-based location
• Pages and features you visit within the Jilievo platform
• Session duration and in-session activity patterns relevant to responsible gaming monitoring

Data from Third Parties

• Payment verification and fraud screening data from our payment gateway partners
• Identity verification results from KYC/AML screening providers
• Publicly available sanctions and politically exposed person (PEP) list data used for regulatory compliance

We use your personal data for the following purposes:

Jilievo does not use your personal data to make fully automated decisions that have a significant legal or material effect on you without human oversight.

Jilievo relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to register your account, process transactions, settle bets, and deliver the Jilievo service you have signed up for. Without this, we cannot provide the platform to you.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) laws, age verification requirements, fraud prevention regulations, and record-keeping obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics — where these interests do not override your own rights and interests.
• Consent: Sending you marketing communications by email or SMS. You can withdraw this consent at any time by contacting support or using the unsubscribe link in any promotional email.

Jilievo does not sell your personal data to any third party. We share data only where necessary and only with parties who are bound by appropriate data protection obligations. The categories of recipients are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment gateway providers receive the minimum payment-relevant data required to complete your transactions. These providers process data under their own security standards.
• Identity verification providers: Third-party KYC and AML screening services receive identity document data for the purpose of age and identity verification. These providers are contractually bound to use the data only for verification purposes.
• Game software providers: Live casino and virtual sports providers may receive a session token and stake amounts to enable gameplay. They do not receive your full profile or financial history.
• Fraud prevention services: Aggregated behavioural signals may be shared with fraud detection partners to protect the platform and its users.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory instruction, Jilievo will disclose personal data to the relevant authority. We will notify you of such disclosure wherever legally permitted to do so.

Jilievo uses cookies and similar technologies when you access the platform through a web browser. A cookie is a small text file stored on your device. Here is a breakdown of the types we use:

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Jilievo platform, though some preference-based features may not work as expected.

Jilievo retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of 5 years from the date of account closure, as required by AML and financial record-keeping obligations.
• Identity verification documents: Retained for 5 years following the end of the business relationship.
• Betting and gaming history: Retained for 5 years for dispute resolution, regulatory, and responsible gaming purposes.
• Support communications: Retained for 2 years from the date of the communication.
• Marketing consent records: Retained until you withdraw consent, plus a short administrative period of up to 6 months.
• Analytics data: Anonymised after 13 months; not retained in identifiable form beyond this period.

After applicable retention periods expire, personal data is securely deleted or anonymised so it can no longer be attributed to you.

Jilievo applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• TLS/SSL encryption across all data in transit between your device and the Jilievo platform
• Encryption at rest for sensitive personal data stored on Jilievo servers
• Access controls limiting staff access to personal data on a strict need-to-know basis
• Segregated payment processing — Jilievo does not store full card numbers or bank credentials on its own servers; these are handled by certified payment processors
• Regular security assessments of the platform and its third-party integrations
• Incident response procedures for detecting, reporting, and responding to data breaches

While Jilievo takes every reasonable precaution, no internet-connected system is entirely immune to risk. You also play a role in security — use a strong, unique password for your Jilievo account and never share your login credentials with anyone.

As a Jilievo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@jilievo-vip.com with "Privacy Request" in the subject line. We will respond within 5 business days.

Jilievo's platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. Age verification is part of the registration process and Jilievo reserves the right to request documentary proof of age from any player at any time.

If Jilievo becomes aware that personal data has been collected from a person under 18, we will take the following immediate steps:

• Suspend the account immediately pending investigation
• Delete the personal data of the minor once identity has been confirmed, except where legal obligations require retention
• Return any deposits made by the minor, less any amounts already withdrawn
• Void any winnings generated while the account was active

Jilievo may update this Privacy Policy from time to time. When material changes are made, we will notify you via one or more of the following channels:

• A notice displayed on the Jilievo website or login screen
• An email notification to your registered email address
• An in-platform alert when you next log in

The "Last Updated" date at the top of this page always reflects the current version. Continuing to use the Jilievo platform after an updated policy has been communicated constitutes your acceptance of the changes. If you disagree with any update, you have the right to close your account and request deletion of your data as described in Section 9.